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WE ARE AT YOUR SERVICE

COSTUMER SERVICE

THANKS FOR APPLYING!

REFUNDS

IF YOU WANT TO REFUND YOUR BOUGHT BAG YOU SHOUD DO THE NEXT STEPS: 

 

-TELL WHAT WENT WHRONG AT THE BUYING PROCESS

 

-WHY DO YOU WANT TO REFUND IT WITH A PHOTO PROOF OF THE PRODUCT.

 

WITH THIS BEING SAID WE'LL DECIDE IF YOU HAVE THE REQUIREMENTS TO ACCEPT THE REFUND.

WE HAVE A GOOD GUARANTEE, SO DON'T WORRY IF YOU HAVE SOLID REASONS (SIZE OR BROKEN PRODUCT) WE'LL REFUND WHAT BELONGS TO YOU! 

IF THERE'S NO DEFECT ON THE PRODUCT WE WILL ALWAYS DECIDE IF WE REFUND TO YOU.

FREQUENT QUESTIONS

¿WE PROVIDE INTERNATIONALLY?

The answer is yes!! We can provide internationally so you can start now checking our shop!

 

¿HOW CAN I RETURN A PRODUCT?

Text us at the website or with a mail, and we'll try to solve any kind of problem you could have with the products, and see if you have the requirements to ask for a return or refund.

 

¿HOW CAN I TRACK MY ORDER?

 

You can track it verifying your order tracking code to see the product status.

¿WHATS YOUR RETURN POLICY?

If the product is defective tell the reason with the proof of it (photo of the defective product) we could let you have a refund. If it's the size we will change the product without refund.

If you don't have your product at home, it did not arrived, we would study the problem and would refund it depending on each situation.

With this being said we will always decide if we refund or not.

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